Shipping & Returns

Last updated: August 30, 2026

Every Raihah order is prepared with care. Please read the information below before placing your order.

Shipping

Where we ship

We ship across India. International delivery may be available; availability, delivery charges, estimated delivery time, and any applicable customs duties will be confirmed for your destination before dispatch.

Shipping charges in India

A flat delivery charge of ₹99 applies to orders below ₹1,999.
Shipping is free on orders of ₹1,999 and above.

Dispatch & delivery

Orders are normally dispatched within 1–2 working days after payment confirmation.
Delivery within India normally takes 3–7 working days after dispatch, depending on your location and courier service.
Working days exclude Sundays and public holidays. Sale periods, holidays, or courier disruptions may cause delays.

Payment & tracking

We currently accept prepaid orders only. Cash on Delivery (COD) is not available at this stage. Once dispatched, tracking details will be shared through the contact information provided at checkout, where available.

Address accuracy

Please ensure your delivery address and contact number are correct before placing your order. We cannot be responsible for delays or failed deliveries caused by incomplete, incorrect, or unreachable address details. If an order is returned to us because delivery could not be completed, any re-shipping charge will be borne by the customer.

International orders

Customers are responsible for any customs duties, taxes, or import charges applied by their destination country. These charges are separate from the product and shipping charges paid to Raihah.

Returns & Exchanges

No returns for change of mind

Fragrances and personal-care products are sensitive items. To protect the quality, safety, and authenticity of every Raihah product, we do not accept returns, refunds, or exchanges for change of mind, personal preference, fragrance preference, or orders placed by mistake.

Wrong or damaged items

We will review an exchange request only if you receive a product that is incorrect or damaged in transit.

Contact us within 48 hours of delivery.
Send a clear, continuous unboxing video showing the parcel being opened from the intact plastic wrap, the shipping label, and the issue with the product.
Photos or videos recorded after the plastic wrap has already been opened cannot be accepted as proof.
Items must be unused, unopened, and in their original packaging. All requests are subject to review and approval.

How to request an exchange

Email raihahtrading@gmail.com with your order number, a brief description of the issue, and the required unboxing video. We will review your request and provide the next steps.

Return shipping for approved exchanges

Customers are responsible for the return shipping cost for approved exchanges. We recommend using a trackable courier service, as we cannot be responsible for items lost or damaged while being returned.

Refunds

We do not offer refunds. If a wrong or damaged item is approved under this policy, we will arrange an exchange subject to product availability. If a replacement is unavailable, we will contact you with the available resolution.